Location:

• 1 Scott Way Lester, PA 19029. Contact number: (267) 521-0354.

HS Diploma or equivalent required.

• Reading: Advanced Level: Ability to read, analyze, and interpret general business periodicals, professional journals, technical journals and procedures, financial reports, legal documents, and governmental regulations as well as literature, books, reviews, reports, and abstracts.
• Math: Intermediate Level: Ability to deal with a system of real numbers; and practical application of fractions, percentages, ratios/proportions and Position requires the ability to apply fundamental concepts of theories, work with mathematical operations, methods, and functions of real and complex variables.
• Writing: Advanced Level: Ability to write policies, contracts, speeches, formal presentations, and/or technical and legal documents and correspondence.
• Human Collaboration Skills: Recommendations regarding policy development and implementation are made and/or recommended. Contact may involve support of controversial positions or the negotiation of sensitive issues or important presentations. Evaluates customer satisfaction, develops cooperative associations, and utilizes resources to continuously improve customer satisfaction. Work has a moderate impact on the organization.
• Management and Supervision: Work requires managing and monitoring work performance by directing subordinate supervisors, including making final decisions on hiring and disciplinary actions, evaluating program/work objectives and effectiveness, and realigning work and staffing assignments, as needed. Semi-complex scope of This position is responsible for supervising the positions of Supervision of Parking Services, and all employees of the operations/facility.
• Technical Skill: Skilled: Work requires a comprehensive, practical knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the work environment of the organization. Comprehensive application: Consequences of work affect large groups as well as the customer-base at.

Abilities Required

The Operations Manager is to lead by example. They should be able to perform all physical tasks required of front-line staff members – luggage assistance, driving a vehicle, prolonged standing and walking. The Operations Manager position requires to work a nine-hour daily schedule (1-hour for lunch). The General Manager will assign the Operations Manager’s work hours and days off to meet the needs of the operations. However, the Operations Manager must be flexible to work any hours of the day, weekends and be available by phone to meet the needs of the 24/7 operation of the parking facility. The position of Operations Manager is required to work all scheduled hours at the parking facility to oversee and meet all operational, employee and customer needs.

Physical Demands

Overall strength demands: Medium strength demands include exerting 20-50 pounds occasionally, 10-25 pounds frequently, or up to 10 pounds consistently.

Physical Demands: Continuously requires vision, hearing and talking. Frequently requires standing for three hours or more at a time, sitting for three hours or more at a time, handling and foot controls. Occasionally requires fine dexterity, walking entire parking facility, lifting, reaching, pushing/pulling, bending and twisting. Rarely requires carrying, kneeling and climbing.

Machines, Tools, Equipment and Work Aids: motor vehicle, small hand tools, two-way radios, smart phone, copier.

Computer Equipment and Software: computer or tablet, revenue control equipment and software, Excel, Word, PowerPoint, timekeeping software

Environmental Factors:  Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity

Primary Work Location: Parking facility Environment.

Non-Physical Demands

Frequently requires time pressures, frequent change of tasks, performing multiple tasks simultaneously, and working closely with others as part of a team. Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

Notice:

The above statements are intended to describe the general nature and level of work being performed by people assigned to the classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities for time to time, as needed.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

• Greet and be available to customer for customer service-related questions and issues.
• Report any operational issues to the GM that cause poor customer service.
• Ability and willingness to perform job functions of all subordinates – valet, driver and maintenance.
• Help develop and implement strategies that ensure customer satisfaction.
• Oversee supervision team and coordinate work tasks/duties, and follow-up to ensure completion.
• Ensure that all employees comply with company rules, policies and standard operating procedures/company’s handbook.
• Ensure that drivers schedules are satisfactory to meet the operational needs, and coordinate coverage for sick calls, vacations, etc.
• Conduct daily walkthrough of the entire facility to ensure compliance to city, state and local requirements, and safety, conditions, lighting/signage, landscaping, and cleanliness. Ensure that supervisors assist with daily facility walk through inspections.
• Ensure that driver’s conduct their shuttle pre-trip inspection, shuttle reports are completed, collected, filed and maintenance deficiencies are reported to the maintenance department for repair.
• Ensure that driver spacing is maintained to meet service requirements.
• Coordinate all facility projects, painting, repairs, etc., with the facilities maintenance person.
• Ensure that all accident/incidents are investigated thoroughly, and reports are completed correctly and submitted to the General Manager.
• Coaching and mentoring employees by providing feedback that reaffirms good performance and conduct and that corrects poor performance and conduct.
• Evaluate office and facility supply needs and coordinate with GM to replenish.
• Report to General Manager and/or correct issues that violate safety in the workplace.
• Be flexible for operation needs and schedule (evenings and weekends).

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.