We are seeking an outgoing, organized, and friendly customer service agent to join our growing team and provide top-notch service to our customers over the phone, in person, and using written communications. In this role, you will interact directly with our customers to answer questions, solve problems, provide education, and maintain our company’s reputation for high-quality service.

WallyPark streamlines your travel with convenient, affordable airport parking. Our goal is to simplify and enhance the travel experience, so you can forget about parking and focus on what really matters. Reserve ahead or drive up to any of our locations. For peace-of-mind, we recommend you guarantee your space online or via our mobile app prior to busy holiday travel seasons. We have 10 locations in 8 U.S. cities, including Atlanta (ATL), Denver (DEN), Jacksonville (JAX), Los Angeles (LAX), Orlando (MCO), Philadelphia (PHL), San Diego (SAN) and Seattle (SEA). Find more location information under the “Locations” tab at the top of the page. 

Read more about our company by visiting our website:

https://www.wallypark.com/

Benefits:

• A Comprehensive Benefits Package with Company Training
• Paid Holidays, Vacation, & Sick Time
• Medical, Dental, Vision and 401(k) savings plan
• Professional Development
• Growth Opportunities 
• Payrate $16/hr

Schedule: 

• Must be availble to work weekends. Shift is normally from 10pm - 6am (hours vary and may subject to change)

• HS Diploma or equivalent required.
• Valid/Current Driver's License.
• Cashiering experience, 1-2 years or more prefered.
• Able to calculate and perform basic arithmetic functions in the application of revenue accounting and cash accounting.
• Must have excellent verbal communication skills and basic computer skills.
• Must be able to work in a team environment.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

• Report to work on time and in uniform.
• Assist customers with service-related questions and issues.
• Conduct overnight inventory.
• Responsible for shuttle washing, including exterior and interior of vehicles.
• Sweeping, office cleaning, moping, and removing trash as assigned by management.
• Report any operational issues to General Manager or supervisor that may cause poor customer service.
• Must be able to process and understand how to apply the appropriate transaction when processing transactions via the Bat phone.
• Ability to multitask and willingness to perform job function including maintenance, shuttle driver, and dispatcher.
• Greet each customer with a smile, provide pleasant customer service, help with luggage and be available to customer for customer service-related questions and issues.
• Demonstrate knowledge of the facility and airport terminals.
• Cooperate with all team members to provide the best possible service.
• Must be able to answer inquiries about all rates services and promotions.
• Utilize etiquette and professionalism during interactions with customer and in the work- place.
• Knowledge of airport roads and terminal locations to allow for expeditious drop-off and pick-up.
• Assisting ADA passengers.
• Respond to incoming calls and communicate effectively with drivers and to ensure effective fleet operations.
• Compliance with federal, state, and local agency regulations regarding transporting of passengers to/from the airport.
• Able to perform maintenance duties assigned by management team. Responsibilities include but not limited to: sweeping, bus washing, graffiti removal, maintaining restrooms and storage areas etc.
• Report any operational issues with customers, airport conditions, road & traffic problem.
• Provide customer satisfaction.
• Comply with company rules, policies, and standard operating procedures/company’s handbook.
• Maintain communication with the supervisor on duty.
• Report all incidents/accidents to the supervisor on duty.

Physical Demands:

Customer Service Agents work in physically demanding environment. Lifting luggage, prolonged sitting and frequent standing are a normal part of the job. All CSA’s must be able to lift up to 50 pounds. Continuously requires vision, hearing and talking. Frequently requires standing, sitting, handling and foot controls. Occasionally requires fine dexterity, lifting, carrying, reaching, pushing/pulling, bending and twisting. Rarely requires, kneeling and climbing.

Machines, Tools, Equipment and Work Aids:

Motor vehicle operation, two-way radios, smart phone.

Environmental Factors: 

Exposure to noise and vibration and physical hazards. Seasonal exposure to extreme temperature and wetness and/or humidity

Non-Physical Demands:

Occasionally requires emergency situations, irregular schedule/overtime, tedious or exacting work, and noisy/distracting environment.

L&R Group of Companies is an equal opportunity employer (EEO) and will hire and promote for all job requisitions fairly without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information; all of which that are protected by federal and state law. No harassment or forms of retaliation against any employee or applicant based on these characteristics will come about if an individual chooses to exercise their EEO rights.