The L&R Group of Companies

Customer Care Specialist

US-CA-Los Angeles
ID
2017-1563
# of Openings
2
Category
Customer Service/Support

Overview

At WallyPark, we simplify, streamline and enhance your travel experience. We’re reliable, respectful, progressive, intuitive and connected.  As a result, you can forget about parking and focus on what really matters.  We are more than just a parking facility.  We are a parking experience.  We take pride in providing unparalleled customer service and opportunities to make a difference in the travel industry. 

 

We are looking for a Customer Service Specialist to join our team!  The Customer Service Specialist will be responsible for assisting customers with customer service related issues. 

 

The Customer Care department is the first point of contact for many of our customers nationwide. Customer Care Specialists work closely with the operations department, social media department, and upper management to ensure the highest standards of service are met for all our customers.

Our Customer Care Specialists respond to inquiries primarily via email, however WallyPark is a dynamic environment where live chat and phone skills will become the norm.  Our Customer Care Specialists handle all customer inquiries, ensuring clear, friendly, professional and timely replies to all questions.

  

We offer:

  • Full Health, Dental, Vision, Supplemental Insurance available after probationary period
  • Great work and fun atmosphere

Qualifications

  • High School Diploma or GED
  • Previous experience with customer service desired
  • Working knowledge of MS Office Suite on a Mac
  • Ability to work well with all levels of management and staff while maintaining a professional and diplomatic demeanor
  • Excellent written and verbal communication skills
  • Excellent interpersonal skills
  • Ability to prioritize and integrate a proactive approach to assignments
  • Ability to request assistance as needed
  • Ability to quickly learn and adjust to new systems
  • Problem solving and decision-making skills
  • Effective organizational and time management skills
  • Proficiency in written and verbal English required,
  • Bilingual English/Spanish skills a plus

Responsibilities

  • Reply to inquiries via email with limited phone call backs.
  • Use available resources efficiently to assess the customer’s issue and recommend valid solutions
  • Escalate unresolved issues to the appropriate supervisor
  • Record details of each customer interaction and any actions taken
  • Follow up on any customer issues requiring additional research
  • Maintain adequate knowledge of all internal software and systems
  • Attend all Customer Care team meetings, as required

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