The L&R Group of Companies

Supervisor

US-WA-Seatac
ID
2017-1475
# of Openings
1
Category
Customer Service/Support

Overview

At WallyPark, we simplify, streamline and enhance your travel experience. We’re reliable, respectful, progressive, intuitive and connected.  As a result, you can forget about parking and focus on what really matters.  We are more than just a parking facility.  We are a parking experience.  We take pride in providing unparalleled customer service and opportunities to make a difference in the travel industry. 

 

Supervisor will be responsible for the managing of operations/employees with shift flexibility

Qualifications

We offer:

-Potential Tips and Incentives

-Full Health, Dental, Vision, Supplemental Insurance available after probationary period; also 401K

-Great work atmosphere

 

Minimum Requirements:

High School Diploma or GED. Ability to calculate basic arithmetic for revenue accounting and cash accounting

Excellent customer service.  Ability to multi-task.  Knowledge of Microsoft Office (Word and Excel)

Excellent communication skills: verbal and written. Basic internet and email knowledge

Must be able to work in a team environment.  Able to troubleshoot within a fast pace environment

 

Physical Demands
Dependent upon location, employee might have to walk, stand or sit for prolonged periods.  The Supervisor should be able to fill in for the other operational duties in the absence of staff  when needed. Must be able to lift over 50 pounds.

 

 

Responsibilities

Summary of essential job function needs:

-Current and valid Driver’s License

-Valid/Clean/Accident-free driving record

-Have first rate etiquette and professionalism qualities

-Greet and be available to customers for customer service related issues

-Report to upper management any operational issues that cause poor customer service

-Ability and willingness to perform job functions of all subordinates – valet, cashier, dispatch & maintenance

-Help develop and implement strategies that ensure customer satisfaction

-Ensure that employees comply with company rules, policies and standard operating procedures

-Coaching and mentoring employees by providing feedback that reaffirms good performance and conduct and that corrects poor    performance and conduct

-Report to upper management and/or correct issues that violate safety in the workplace

-Ability to prepare necessary accounting reports, cashier shift reports, gas reports, inventory forms, supervisory reports, workers’ compensation forms, accident forms, etc.

-Reports directly to the Assistant General or General Manager

-Be flexible for operation needs and schedule (evenings and weekends)

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